Privacy Policy

Last updated: August 15, 2025

HighTech Security Systems, located in Tilburg, is responsible for the processing of personal data as shown in this privacy statement.

We value your privacy. Therefore, we only process data that we need for our services and to improve them. We handle the information we collect about you and your use of our services with care and never share your data with third parties for commercial purposes.

This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy officer. You can find their contact details at the end of this statement.

About data processing

Below you can read how we process your data, where we store it, what security techniques we use and who has access to the data.

Web store software

Shopify

Like many other websites, we use cookies on our site. Specific information about the cookies we use in relation to supporting our Shopify store can be found at https://www.shopify.com/legal/cookies . We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and to better understand user interactions with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies within your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Email and Mailing Lists

Klaviyo
Our website uses Klaviyo to handle emails and send newsletters. All confirmation emails and web forms are sent through Klaviyo's servers. Klaviyo will never use your name and email address for its own purposes. You'll find an unsubscribe link at the bottom of every email. Your personal data is stored securely by Klaviyo.

Gmail
We use Gmail (Google) for our regular business email communications. This provider has implemented appropriate technical and organizational measures to prevent misuse and data loss. Gmail does not have access to our mailbox, and we treat all our email communications confidentially.

Payment Processors

Klarna & Stripe
We use the Klarna and Stripe platforms to process payments. They process your name, address, and payment information (such as your bank account or credit card number). These parties have implemented appropriate technical and organizational measures to protect your personal data and reserve the right to use your data to improve their services. In the event of a deferred payment request, they may share data with credit rating agencies. They will not retain your data for longer than legally permitted.

Reviews

WebwinkelKeur
We collect reviews through the WebwinkelKeur platform. When you leave a review, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order and publishes your name on their website. WebwinkelKeur has taken appropriate security measures to protect your data.

Shipping and Logistics

PostNL, DHL, UPS, DPD & QLS Fulfillment
When you place an order, we use the services of PostNL, DHL, UPS, DPD, and/or QLS Fulfillment to deliver your package. For this purpose, we share your name, address, and city of residence with them. This information is used exclusively for the execution of the delivery agreement.

Invoicing and Accounting

Jortt
We use Jortt's services for our administration and accounting. We share your name, address, city, and order details for the purpose of managing sales invoices. Your personal data is transmitted and stored securely. Jortt is obligated to maintain confidentiality and will not use your data for other purposes.

External Sales Channels

Bol.com & Amazon
We sell some of our products through Bol.com and Amazon.com. If you order through one of these platforms, the platform shares your order details and personal information with us. We use this information to process your order and treat it confidentially.

Purpose of data processing

We use your data solely for the purposes of providing our services, directly related to the order you place. We do not use your data for targeted marketing unless you explicitly consent to this. Your data will not be shared with third parties, except to comply with accounting and administrative obligations. These third parties are all bound by confidentiality.

Data that is automatically collected by our website (such as IP address, web browser) is used to improve our services and is not personal data.

Retention periods

We retain your data for as long as you are a customer. If you indicate that you no longer wish to use our services, we will treat this as a request to be forgotten. Due to administrative obligations, we are required to retain invoices containing your (personal) data; we will retain this data for the duration of the applicable retention period.

Your rights

Under current Dutch and European legislation (GDPR), you, as a data subject, have certain rights. Below, we explain how you can exercise these rights.

• Right of access: You have the right to inspect the data we process that relates to you.
• Right of rectification: You have the right to have incorrect data corrected.
• Right to restriction of processing: You have the right to restrict the processing of your data.
• Right to portability: You have the right to have your data transferred to another party.
• Right to object: You can object to the processing of your personal data.

You can submit a request regarding these rights to our privacy contact person. You will receive a response within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority if you suspect we are misusing your personal data.

Cookies

Our website places cookies from the American company Google as part of its "Analytics" service. We use this service to obtain reports on how visitors use the website. Google may use this information to provide targeted advertising (Google Ads) and other Google services.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. You will always find the most recent version on this page.

Contact details

HighTech Security Systems (HighTech-ss.com)
Corellistraat 211
5049 EH Tilburg
The Netherlands
(no visiting address – collection only possible by appointment)

Email: customerservice@hightech-ss.com | sales@hightech-ss.com
Telephone: +31 (0)13 222 0024

Chamber of Commerce number: 80214355
VAT number: NL003410792B50

Customer service opening hours:

• Monday to Friday: 8:00 AM – 5:00 PM

• Saturday: 09:00 – 16:00

• Sunday: closed

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