
Frequently Asked Questions
What are the differences between your cameras?
Dome and Bullet cameras are 2 types of cameras that are often used in the security world. The name of the bullet camera already says a lot about its bullet-shaped appearance. Apart from the appearance, there are a number of differences.
A dome camera is the most commonly used camera and can be mounted both horizontally and vertically and is easy to adjust. Due to its subtle appearance, this camera is somewhat easier to place inconspicuously. Dome cameras are widely used both outside and inside.
A bullet camera can be mounted both horizontally and vertically, but has the disadvantage that it is easier to sabotage than a dome camera. The appearance of the bullet camera often has a more deterrent effect, because it stands out more.
What is the difference between QHD 4MP,5MP and UltraHD 4K - 8MP?
The difference here is in the clarity of the image quality both during the day and at night.
UltraHD 4K – 8MP
Brilliant image quality both during the day and at night. This is the highest possible image quality available in the security world. For when only the very best is good enough for you! Both at short distances and long distances, this image quality rises above everything. UltraHD 4K is 4X sharper than FullHD.
QHD 4MP and 5MP
Excellent image quality, where every image is captured in its natural colors. You are basically always good with this image quality and you are assured of razor-sharp images. QHD 4MP, 5MP is 2.5X sharper than FullHD.
What is the difference between a wired security camera and a wireless security camera?
Wired security camera:
A wired security camera must be connected to the recorder or possibly a PoE switch with a UTP network cable. Both power and image transfer run via this network cable.
Wireless security camera:
A wireless security camera should be connected to a power outlet with a PoE powerline adapter and not directly to the recorder. Both power and image transmission are sent via the power network.
Do you recommend 4MP, 5MP or UltraHD 4K?
Our choice for you will always go to UltraHD 4K – 8MP cameras, to provide you with the highest possible image quality currently available in the security world. With this, you are fully prepared for the future.
We can also confidently recommend the 4MP – 5MP cameras, if you are also satisfied with a little less. You are basically always good with us in terms of image quality. 4 and 5MP is also phenomenal image quality.
Can I combine multiple types of cameras?
All our security cameras can be combined with each other. Both dome and bullet cameras, UP TO 12MP as cameras with or without sound recording and also cameras with different image quality or wireless and wired in combination.
Are there any monthly fees?
No, there are no monthly fees. You are the sole owner of your camera system. The use of all functions, viewing via the app, software updates and help from the support department are all included in the purchase price!
Can I connect a monitor or TV screen to the system?
Yes, you can connect a monitor or TV screen to the recorder with the supplied HDMI cable. This way you can also operate the system and watch the images live or watch them back.
Can I also view the images via my computer/laptop?
Yes, that is possible. You can easily view your images and make any necessary settings with your Windows or Mac.
Ordering, Payment, Shipping and Returns
What is your delivery time?
If you place and pay for an order before midnight, it will be delivered the next day (except Sundays) via DHL or PostNL.
What payment options do you offer?
iDEAL, credit card, Google pay, PayPal and Apple Pay.
Your order will be shipped immediately after selecting one of these options.
Bank transfer.
On the confirmation page of your order you will find our account details and a payment reference. Your order will be shipped automatically once we have received the payment.
What is your return policy?
We offer a flexible returns policy for both consumers and businesses, allowing you to return your purchase within 30 days of receipt.
Is it possible to specify a different delivery address?
During checkout you can choose to enter a different delivery address.
Which countries do you ship to?
All countries in the world
Are returns free?
Unfortunately, returns are not free,
Normally €5.99 within the Netherlands
Can I also choose to pay the invoice later?
We have several options for paying later.