Complaints handling

It is of course unfortunate if you have a complaint about our products and/or services. We would like to help you and offer a desired solution. You can mail to:
sales@hightech-ss.com
Our complaints department staff will review the complaint
and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint, you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt. If it takes longer, we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, to which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/
As of 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at (http://ec.europa.eu/odr .) If the complaint is not already being handled elsewhere, you are free to submit the complaint via the European Union platform.