Complaints procedure

At HighTech Security Systems, we strive for the highest quality in our products and services. Should you, despite this, have a complaint, we are very sorry and would like to resolve it as quickly as possible.

Our Complaints Procedure

We recommend that you first report any complaints to us. Follow the steps below:

1. Send an email to sales@hightech-ss.com and describe your complaint as clearly as possible. Please include your name and, if applicable, your order number.
2. You will receive a confirmation from us as soon as we have received your complaint.
3. We will respond to your complaint within 14 days of receipt. If more time is needed, we will notify you.

Not satisfied with the solution?

If our internal handling does not lead to a satisfactory solution, you can contact an external party for mediation.

• Webshop Quality Mark Foundation
  Since we are affiliated with the Webshop Quality Mark Foundation, you can contact us for mediation. You can file your complaint through their website: https://www.keurmerk.info/nl/consumenten/klacht/ .
• European ODR Platform
  As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This platform can be found at: https://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to submit it via the European Union platform.

Our Data

HighTech Security Systems (HighTech-ss.com)
Corellistraat 211
5049 EH Tilburg
The Netherlands
(no visiting address – collection only possible by appointment)

Email: customerservice@hightech-ss.com | sales@hightech-ss.com
Telephone: +31 (0)13 222 0024

Chamber of Commerce number: 80214355
VAT number: NL003410792B50

Customer service opening hours:

• Monday to Friday: 8:00 AM – 5:00 PM

• Saturday: 09:00 – 16:00

• Sunday: closed

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