General terms and conditions

General Terms and Conditions

Article 1 - Definitions

In these terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise or the context requires otherwise:

  1. HighTech Security Systems: the user of these terms and conditions: HighTech Security Systems, located at Corellistraat 211, 5049 EH Tilburg, registered with the Chamber of Commerce under number 80214355.
  2. Customer: any natural or legal person with whom HighTech Security Systems enters into an agreement.
  3. Agreement: the agreement between the Customer and HighTech Security Systems.

Article 2 - General

  1. These general terms and conditions apply to every offer, quotation and agreement between HighTech Security Systems and the customer, unless the parties have expressly deviated from these terms and conditions in writing or electronically.
  2. These terms and conditions also apply to all agreements with HighTech Security Systems, for the execution of which third parties must be involved.
  3. Any deviations from these general terms and conditions are only valid if they have been expressly agreed in writing or electronically.
  4. The applicability of any purchasing or other conditions of the customer is expressly rejected.
  5. If one or more provisions of these terms and conditions are or become void, the remaining provisions will remain fully applicable. The parties will then consult with each other to agree on new replacement provisions, taking into account the purpose and intent of the original provision as much as possible.

Article 3 - Offers and Quotations

  1. All offers are without obligation, unless a term for acceptance is stated in the offer.
  2. Images, prices and other information provided by HighTech Security Systems are subject to change and are not binding on HighTech Security Systems.
  3. HighTech Security Systems is not bound by its offer if there are printing, typographical or programming errors in its catalogues, mailings or on the website.
  4. The prices stated for the products offered are in euros, including VAT and excluding shipping costs.
  5. Quotes are valid for 21 days, unless otherwise stated. HighTech Security Systems is only bound by a quote if the customer confirms acceptance within this period.
  6. The customer guarantees the accuracy and completeness of the information provided by or on behalf of the customer to HighTech Security Systems on which HighTech Security Systems bases its offer.
  7. Offers or quotations do not automatically apply to future orders.

Article 4 - Images

All images, drawings, and information regarding dimensions, colors, etc., of the products offered on the website, in brochures, or in other publications are approximate only and cannot give rise to compensation and/or cancellation.

Article 5 - Deliveries and Delivery Times

  1. Products that are not in stock will be ordered by HighTech Security Systems and shipped later in consultation with the customer. If ordered products cannot be delivered within 30 days, the customer (consumer) has the right to cancel the agreement free of charge.
  2. Products ordered through the website will be shipped to the address provided by the customer.
  3. The delivery times stated by HighTech Security Systems are indicative and should not be regarded as a deadline.
  4. A contribution to the shipping costs will be stated separately on the website prior to the time of ordering.
  5. As soon as the products to be delivered have been delivered to the customer at their destination, the risk with regard to these products passes to the customer.

Article 6 - Payment

  1. Payment for products ordered via the website can be made in the methods indicated during the ordering process.
  2. If payment is made on account, the invoice amount must be paid within 14 days of the invoice date.
  3. If the customer fails to pay within the specified period, they are legally in default and owe statutory interest. HighTech Security Systems may outsource the claim, in which case the customer is also obligated to reimburse all judicial and extrajudicial costs.

Article 7 - Termination and Right of Withdrawal

  1. In case of a distance purchase, the customer (consumer) has the right to cancel the agreement without giving any reason within 14 days after receipt of the product and to return the delivered product, provided it is unused, undamaged and in the original packaging.
  2. In the event of such cancellation, HighTech Security Systems will refund any monies already paid within 14 days of receipt of the returned product.
  3. If the customer cancels the agreement, the shipping costs for returning the product will be borne by the customer.
  4. The right of withdrawal does not apply if the delivered product has been manufactured to the customer's specifications (custom-made).

Article 8 - Complaints procedure and limitation period

  1. The customer is obligated to inspect the delivered products immediately and to report any defects within a reasonable time. For consumers, reporting defects within 14 days of discovery is considered timely. Complaints can be submitted via:
  2. Complaints will be handled by HighTech Security Systems within 21 days. If more time is needed, the customer will be informed of the duration of the delay.

Article 9 - Warranty

  1. Products supplied by HighTech Security Systems carry a 3-year warranty, unless otherwise stated.
  2. If a product shows a defect within the warranty period, HighTech Security Systems will repair or replace it free of charge within a reasonable period of time.
  3. No warranty is given for defects resulting from: normal wear and tear, improper use, lack of or incorrect maintenance, modifications or repairs by the customer or third parties, external causes (such as fire, lightning, flooding), or damage caused by third parties.

Article 10 - Confidentiality

Both parties are obliged to maintain confidentiality of all confidential information obtained from each other in connection with their agreement.

Article 11 - Retention of title

All delivered goods remain the property of HighTech Security Systems until all claims of HighTech Security Systems on the customer have been paid in full.

HighTech Security Systems (HighTech-ss.com)
Corellistraat 211
5049 EH Tilburg
The Netherlands
(no visiting address – collection only possible by appointment)

Email: customerservice@hightech-ss.com | sales@hightech-ss.com
Telephone: +31 (0)13 222 0024

Chamber of Commerce number: 80214355
VAT number: NL003410792B50

Customer service opening hours:

  • Monday to Friday: 8:00 AM – 5:00 PM

  • Saturday: 09:00 – 16:00

  • Sunday: closed


Login

Forgot your password?

Don't have an account yet?
Create account